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I’m not completely satisfied with my product. What can I do?
You can either email our Customer Support Team on firstname.lastname@example.org or write directly to:
Consumer Care, Karium Ltd, PO Box 531, Hounslow TW3 9LX. We will investigate each matter thoroughly and endeavour to respond to your email or letter within two weeks of receiving it.
Are all your products suitable for sensitive skin?
Yes they are. All our Soft & Gentle products have been tested to ensure they are suitable for sensitive skin.
I had an adverse reaction to one of your products. What should I do?
You should always contact your GP or seek medical advice. Please then contact our Consumer Care Team on email@example.com . We can organise for the product to be sent back to us so we can assess it.
I would like to try your products. Do you offer free samples or coupons?
We run competitions where you can have the chance to win free products on a regular basis on our Facebook page https://www.facebook.com/softandgentleUK and also have limited coupon offers at key period during the year on our website. Simply like our Facebook page or sign up to our newsletter so you can hear about these offers first.
What is Soft & Gentle's policy on animal testing?
Soft & Gentle does not undertake animal testing or commissions others to do such testing on our behalf. This has always been our policy. The safety of our products is assured by rigorous procedures using data from suppliers and the most up-to-date information from the scientific literature available in the public domain. We support programmes to develop alternative methods to reduce, refine and replace animal testing.
Do the Soft & Gentle products contain animal derived ingredients?
Are all the Soft & Gentle anti perspirants and Dry Deodorants paraben and MIT free?
Yes, they are.
How do deodorants work?
Deodorants are designed to combat body odour; the different products available achieve this in a couple of different ways.
Some products mask body odour and contain alcohol or other active ingredients to help kill the bacteria that cause odour.
How do anti-perspirants work?
Anti-perspirants work differently, using active ingredients which combat sweating itself. These “actives” reduce moisture release in the area which the product is applied. This makes it less favourable environment for the bacteria which cause the smell and is therefore a proven way of reducing body odour.
Find out more in our “How does anti-perspirant work” article.
I just bought a Soft & Gentle deodorant spray and the packaging is faulty/broken. What can I do?
You can either email our Consumer care Team on firstname.lastname@example.org or write directly to:
Consumer Care, Godrej UK, PO Box 531, Hounslow TW3 9LX. We will investigate each matter thoroughly and endeavour to respond to your email or letter within two weeks of receiving it.